IT Support Officer, Siem Reap

IT Support Officer Full-time Job

3 years ago IT & Telecom Siem Reap 1.2K views

Job Details

Employment: Full time contract with 3-month probation period

Start Date: As soon as possible

Location: Siem Reap, Cambodia

Reporting to: Country Director/Regional Infrastructure Manager

Overview of the Role

We are looking for a motivated and independent individual to support the digital solutions that will drive the service delivery in the communities. We are building our suite of master Application and the successful candidate will assist the roll out of this suit at the country level.

The successful candidate will be able to interact with developers and pull together the issues from the App users during the testing. S/he will be able to manage the implementation of the technology, report problems, and then work directly with the back-end developers to understand the issues and how to address them to support the ground activities.

Duties

The role scope and responsibilities of the IT Support Officer will be:
User support on digital channels and phone
Analyzing possible causes of user problems / communicating back to developers’ teams;
Documentation of issues and management of resolutions
Checking and assuring the delivery of features
Involvement in user acceptance testing;
Provide direct support to field-based teams with some frequent travels to implementation sites;
Managing relationships between users and internal team;

Requirements

1-2 years’ experience in help desk / relevant technology field;
Ability to communicate with developers and non-technical persons in the organisation which has English as its corporate language;
Appreciation of the need for clear requirements and acceptance testing in a fast-moving organisation;
Experience of the need for security and data privacy;
Knowledge in a selection of the following and prepared to learn others as required:
Help desk
Data structures
Data Privacy and appreciation of data security
Agile methods
Ability for remote work as part of virtual teams;
Knowledge of healthcare system is an advantage;
Working knowledge of English is a strong advantage;
Strong team working skills and flexibility to work as part of a small-but-growing team in a dynamic way as occasional flexibility is required to support field operations.

Company Description

Reach52 is a social enterprise looking to deliver essential, affordable healthcare in low- and middle-income communities across Asia. This involves working with members of the community, giving them access to a purpose-built technology platform, allowing them to connect their fellow residents to government health services as well as a marketplace of affordable products and services.

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